Who can get Internet access through Texas Tech?

• Faculty, staff, and students of Texas Tech University
• Retired faculty and staff of Texas Tech University

How do I get it?

• Over the Web - Use your browser to securely sign-up and pay at http://eraider.ttu.edu 
• By mail - Instructions for obtaining service by mail are also found at http://eraider.ttu.edu

How much does it cost?

There is no fee for eRaider VPN Service.  Anyone affiliated with Texas Tech University with a valid eRaider account can take advantage of VPN services.

You can purchase dial-up service for the fall semester, spring semester, or the full year.  Current pricing is reflected within the eRaider account manager. The actual cost is prorated for the remainder of the time left in the year or semester.

What's included in Dial-up Service?

This service provides unlimited, 56K dial-up access to TTUnet and the Internet.  You can also sign up for e-mail and personal web pages at no additional cost through the eRaider Account Management System at http://eraider.ttu.edu. 

Refunds are available under the following conditions:

• A $10 administrative fee will be deducted from the total amount originally paid.
• The amount refunded will be  the prorated value of the time left on the account minus the $10 administrative fee.
• The individual requesting the refund will state the reason in writing.
• Reasons for requesting a refund:
	Dissatisfaction:	Refunds will be given for dissatisfaction with the service if the date on the request is within 3 weeks of the date on the receipt.
	Withdrawal:	Refunds will be given to students who have withdrawn from the University.
	Extenuating:	All other reasons will require the approval of the Director, Telecommunications Services.
• Refund requests should be directed to the Telecommunications Department at 742-8000 ext 0

See the sections below for more details on PPP and VPN service.

How do I get help?

PPP and VPN customers may obtain assistance by contacting the IT Help Desk at 806-742-HELP.

PPP Dial-up Service

The Point-to-Point Protocol (PPP) is the Internet Standard for transmission of IP packets over serial lines. PPP allows personal computers to dial in to TTUnet using a 56K modem and seamlessly connect to Internet computers and services at TTU and all over the world directly from home. Tech faculty, students, and staff who want to go "online" will find the PPP service to be a very cost effective means of connecting to TTUnet and the Internet.

TTUnet Modem Pools

The main TTUnet Services modem pool contains modems running at 56K bits per second. V.90 modem service is available and enables PPP clients to achieve the highest connection speed their modem and phone line quality can handle. The V.90 modems will push the limits of analog phone lines to the best connection rate possible. The performance of these modems is monitored and checked every day.  The dial-up modem pool provides state-of-the-art PPP service and direct connectivity to the Internet.

VPN Service

Virtual Private Networking is a widely recognized, secure method of connecting to private networks across the Internet.  If you utilize another ISP for your Internet connection, this service will extend TTUnet to your PC and allow you to use services blocked by the University's firewall.  Examples of this are file shares, printers, Outlook 2000.  For those using broadband DSL and Cable modem, this technology provides the means to safely use LAN services across the Internet.  VPN service is available to any user who possesses a valid eRaider account.  No activation is required and there is no charge for VPN service.