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Requests for Assistance from Telecommunications

Service Failures

If you have a critical issue or outage, please call 806-742-4858 (press 2 if no answer).

For non-critical issues, please call IT Help Central at 806-742-4357 or submit an on-line assistance request.

Network Installations

FastTrack Work Order – for ordering installation of approved Texas Tech network outlets and cabling

Network Project Request – request custom configurations, fiber optic installations, conference room installations, and special-purpose network projects

CERTIFICATES

SSL Certificate Services - for web administrators requiring SSL encryption of data transmission between client and server

Client Certificate Services - for email signing and encryption; signing of contracts

Internal Document Signing Certificate Services - for document signing; intended for internal, University use, only

NSC Requests

Network Site Coordinator Appointment – manage your organization's NSC's

These forms require NSC permissions:

Additional IP Address – request an additional IP address be assigned to a NIC which has already obtained an IP address

Firewall Exception – request an exception be made through the network firewall

Functional TechMail Address – request a functional mailbox or distribution list for a department or organizational group

Network Registration Assistance – request assistance registering a network device

New Load Balanced Service – for network load balance service changes

Port Configuration – request activation of a port or change to an existing port

Static DNS Hostname Removal – request that an existing TTU.EDU DNS hostname (A record) be removed from the DNS system

SMTP Relay – request permissions for websites and applications to relay email through TechMail

Web Site Name – request new website names or changes to existing website names; including deletions.

Configuration Change – request minor changes to exisiting installations that don't fall into any other category

Network Information

TTUnet NSC Announcement Subscription – subscribe to receive official notification of scheduled maintenance and unscheduled outages

Bandwidth Usage Statistics - view stats about current network utilization